Shipping Policy

Effective as of July 8, 2026

Where We Ship

We ship to business addresses throughout the United States, in compliance with all applicable federal, state, and local shipping laws. We monitor state-level product restrictions and do not knowingly ship products to states where their sale is prohibited: restricted items may be unavailable for purchase for your state, and we reserve the right to cancel or remove from any order, at any time before shipment, any item that cannot be lawfully shipped to your destination. Any such item will be refunded or credited, and the remainder of the order will ship as normal. You remain responsible, as a licensed business purchaser, for compliance on your side of the transaction — including city, county, and other local ordinances that may go beyond state law — as set forth in our Terms of Use.

Delivery Requirements

Shipments of regulated products may require the signature of an adult aged twenty-one (21) or older at the time of delivery, and carriers may request valid government-issued identification. Packages requiring a signature cannot be left unattended. Please ship to a business address where an authorized adult is available to sign during normal business hours. If the carrier is unable to complete delivery after its standard delivery attempts, the shipment may be returned to us and treated as an undeliverable shipment under our Return Policy.

Delivery Estimates

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. All shipping and delivery dates are estimates only and are not guaranteed. We are not responsible for carrier delays, weather events, or other circumstances outside our control, and delays do not entitle you to cancel an order or receive any refund or credit.

Shipping Rates

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Title and Risk of Loss

All shipments are made F.O.B. shipping point. Title to the products and all risk of loss or damage pass to you upon our delivery of the products to the carrier. Loss or damage occurring in transit is a claim against the carrier, not a return. If a shipment arrives with visible carton damage or missing cartons, note it on the carrier's delivery receipt at the time of delivery and notify us within forty-eight (48) hours of delivery with photos; we will reasonably assist you in documenting and filing the carrier claim.

Delivery Confirmation

A shipment shown as delivered by carrier tracking (including any signature record) is considered delivered. We are not responsible for packages lost or stolen after carrier-confirmed delivery.

Shipping Address Accuracy; Refused Shipments

You are responsible for providing a complete and accurate shipping address. Costs arising from incorrect or incomplete addresses, including address correction fees, return freight, and reshipping charges, are your responsibility. Refusing delivery of a shipment does not constitute a return and does not entitle you to any refund or credit; refused and undeliverable shipments are handled as set forth in our Return Policy and Terms of Use.

Questions about shipping options, restrictions in your state, or delivery timelines? Contact us before placing your order at (630) 501-1512 or through our Contact Us page — we're happy to help.